As a composite fibers specialist Becue Srls designs and produce only high quality billiard cues, using only top quality materials as high modulus carbon fiber and AISI 316 stainless steel in order to guarantee performance and durability of its products. To guarantee your investment, Becue Srls offers a limited lifetime warranty against manufacturing defects. If you encounter a problem that is deemed to be covered by the warranty, please return the product to us and / or send us an email to info@becueofficial.com. Please note that this warranty does not cover damages due to improper use of the product.

Terms and conditions

Becue only warrants the first purchaser of the product, for as long as it is in his possession, which will be free from defects in materials and workmanship under normal use. This lifetime limited warranty is non-transferable and does not apply to claimed defects resulting from: (a) normal wear and tear; (b) modification, improper use, abuse or improper maintenance; and / or (c) damages associated with improper storage of the product. Becue Srls Limited Lifetime Warranty applies only to products purchased from authorized Becue Srls dealers or from www.becueofficial.com.

Limitation On Obligations

The obligations of Becue Srls hereunder are limited to repair or replacement of any product found to be defective under this Limited Lifetime Warranty. In no event shall it be Becue Srls be liable for any indirect, incidental or consequential damages, of any nature, or kind of damage or loss of property. This Limited Lifetime Warranty is the sole warranty and is provided in lieu of all other warranties, express or implied, including any implied warranties of merchantability and fitness for purpose.

Sole Warranty

This Limited Lifetime Warranty, as set forth herein, constitutes the entire warranty and representation of Becue Srls with respect to its cues and shafts. This Limited Lifetime Warranty shall be applicable to the purchase of the product. No representation or warranty made by any Becue Srls employee, dealer or agent shall be binding upon Becue Srls other than as set set herein.

Claim procedures

Requests for warranty services and assistance must be sent writing an e-mail to info@becueofficial.com, which will subsequently open a service ticket with instructions on how to send the product. Shipping costs are charged to the customer. together with (a) evidence of original purchase and (b) a completed "Repair / Return Form". International customers must ship the products to the place of purchase or directly to Becue Srls at the address:

Becue Srls via Valcunsat 10/c 33072 Casarsa della Delizia Italy

​Upon receipt, Becue Srls will review the alleged defect description, review the product and perform repairs and replacements as appropriate under this Limited Lifetime Warranty. At the end of the service, Becue Srls will return the product to the original purchaser, with pre-paid shipping from Becue Srls. If it is established that the claimed defect is not covered by the Limited Lifetime Warranty, the original purchaser will be contacted and offered a repair service, if applicable, or the product will be returned.

Tolerance

All declared measures have a tolerance of ± 0,1 mm
All declared weights have a tolerance of ± 2 grams
​Straightness
Becue uses a constructive system that guarantees the straightness of its shaft with a tolerance of ± 0,1 mm

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