As a composite fibers specialist, Becue Srls designs and produce only high-quality billiard cues, using only top-quality materials such as high modulus carbon fiber and AISI 316 stainless steel to guarantee the performance and durability of its products. Becue Srls offers a Limited Lifetime Warranty on cues and shafts against manufacturing defects to ensure your investment. Except for cues and shafts, all the other products respect the EU warranty (2-year guarantee). If you encounter a problem that is deemed to be covered by the warranty, please return the product to us and/or send us an email at info@becueofficial.com. In the improbable event you discover a defect in your cue, do not attempt to repair it on your own. Please note that this warranty does not cover damages due to improper use of the product (e.g. using a play shaft to break). Based on the above, Becue Srls reserves the right to repair or replace the product at its own discretion.

Terms and conditions

Becue only warrants the first purchaser of the product for as long as it is in his possession. The product must be free from material defects and workmanship under regular use. Becue warranty is non-transferable and does not apply to claimed defects resulting from: (a) normal wear and tear; (b) modification, improper use, abuse or improper maintenance; and/or (c) damages associated with improper storage of the product. Becue warranty applies only to products purchased from authorized Becue Srls dealers or www.becueofficial.com.

Limitation On Obligations

The obligations of Becue Srls hereunder are limited to repairing or replacing any product found to be defective under the Becue warranty. In no event shall Becue Srls be liable for any indirect, incidental, or consequential damages of any nature or kind of damage or loss of property. Becue warranty is the sole warranty and is provided in lieu of all other warranties, express or implied, including any implied warranties of merchantability and fitness for purpose.

Sole Warranty

Becue warranty, as set forth herein, constitutes the entire warranty and representation of Becue Srls concerning its cues and shafts. Becue warranty shall apply to the purchase of the product. No representation or warranty made by any Becue Srls employee, dealer, or agent shall be binding upon Becue Srls other than as set herein.

Claim procedures

Requests for warranty services and assistance must be sent by writing an e-mail to info@becueofficial.com, which will open a service ticket with instructions on how to send the product. Shipping costs are charged to the customer. Together with (a) evidence of original purchase and (b) a completed "Repair / Return Form". International customers must ship the products to the place of purchase or directly to Becue Srls at the address:

Becue Srls via Valcunsat 10/c 33072 Casarsa della Delizia Italy

Upon receipt, Becue Srls will review the alleged defect description, check the product and perform repairs and replacements as appropriate under our Warranty. Becue Srls will return the product to the original purchaser at the end of the service. Becue Srls reserves the right to ask for shipping costs or part of them unless otherwise agreed between parts. If it is established that the Becue warranty does not cover the claimed defect, the original purchaser will be contacted and offered a repair service, if applicable, or the product will be returned.

Tolerance

All declared measures have a tolerance of ± 0,1 mm
All declared weights have a tolerance of ± 2 grams

Straightness

Becue uses a constructive system that guarantees the straightness of its shaft with a tolerance of ± 0,1 mm

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